Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (781) 848-3933 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Scratch & Dent FAQ

Frequently Asked Questions


Are S&D appliances used products?

New England Appliance does not sell used appliances, up to and including our S&D merchandise. All S&D appliances are tested and inspected by our experienced in-house technicians prior to them going to our sales floor.


Do S&D appliances carry any sort of guarantee?

Every single S&D appliance carries its full manufacturer's (1 year) warranty. It's exactly the same warranty as it would be new & boxed! You can purchase an extended warranty on all S&D appliances!


Where does the S&D stock come from?

New England Appliance works directly with only manufacturer-certified S&D distribution centers. New England Appliance has maintained a close relationship with these industry-leading manufacturers for decades, which ensures that we will have ample supply of S&D product for years to come!


How much am I saving if I purchase a S&D appliance?

The markdown varies from item to item, but generally you will save up to 40% or more instantly! All S&D items are labeled with the marked down price.


If I'm buying a kitchen set, can I mix and match New and S&D items and still get the "package price"?

Absolutely! Package pricing refers to extra savings on New items when you purchase them in a set of 3 or more. We always encourage you to take advantage of our S&D stock so that you're getting what you want for the very best price!


Can I purchase S&D appliances over the phone?

We strongly advise against phone sales unless you have signed off on the Scratch & Dent Check Sheet saying you have noted the imperfections on the item. We welcome you to inspect the piece from top to bottom so that you know its precise condition before you make your decision to purchase.


How often do you receive S&D trucks?

New England Appliance has about 2 or 3 S&D trucks per week consisting of about 50-60 pieces on each, which means that if we don't have what you are looking for today, we just might have it on our next truck!