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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (781) 848-3933 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

About Our Discounted Appliances in Massachusetts

Customer Service

New England Appliance has been locally-owned and family-operated since 1936, offering quality appliances in Massachusetts. We believe the most important investment that can be made in our company is dedicating attention to its most valued asset, you: our customer.

Every customer who walks into our store looking to buy kitchen appliances in Massachusetts, or any other type of appliance, is greeted with a warm welcome and a friendly smile. Our goal is to provide you with exceptional customer service. We guarantee that you will be offered the best selection at the right price.

Our staff of trained professional sales advisors understands the pressure of making the right choice when selecting a major appliance for your home. We will help determine the best value to satisfy your needs and budget.

In short, we eliminate the guesswork when buying an appliance. We treat our customers right by giving them savings, selection, service, speed, and above all else: satisfaction.

Our Appliances

Our company’s philosophy is simple – we buy appliances at the lowest cost possible and pass those savings along to you.

In line with that philosophy, New England Appliance sells both new discounted appliances in Massachusetts, as well as "scratch and dent" appliances direct from the manufacturers. Select the Scratch & Dent tab for more information. Our membership in the national retail buying group INTERCOUNTY enables us to purchase items for less than the big box stores pay. We are able to pass those savings on to our customers. Most customers save anywhere from 20-50% off the regular price.

Our customers include individual homeowners, landlords, real estate developers, property managers, state and local agencies, and many other small businesses. Just ask any one of our customers why they shop here and most will tell you it’s more than just our prices. The prices may bring people in the door, but it’s the service environment with salespeople who tell the truth and stick by what they say.

Because of our history as being a great appliance store with the best prices and customer service, we have been featured in many articles and publications over the years, including:

  • Chronical (WCVB Channel 5)
  • Mr. Cheaps, the Boston Globe Bestseller
  • Never Pay Retail
  • The Patriot Ledger’s Reflection
  • Patriot Ledger Business Section
About New England Appliance