Customer Service
New England Appliance has been locally-owned and family-operated since 1936, offering quality
appliances in Massachusetts. We believe the most important investment that can be made in our
company is dedicating attention to its most valued asset, you: our customer.
Every customer who walks into our store looking to buy kitchen appliances in Massachusetts, or any
other type of appliance, is greeted with a warm welcome and a friendly smile. Our goal is to provide you
with exceptional customer service. We guarantee that you will be offered the best selection at the right
price.
Our staff of trained professional sales advisors understands the pressure of making the right choice
when selecting a major appliance for your home. We will help determine the best value to satisfy your
needs and budget.
In short, we eliminate the guesswork when buying an appliance. We treat our customers right by giving
them savings, selection, service, speed, and above all else: satisfaction.
Our Appliances
Our company’s philosophy is simple – we buy appliances at the lowest cost possible and pass those
savings along to you.
In line with that philosophy, New England Appliance sells both new discounted appliances in
Massachusetts, as well as "scratch and dent" appliances direct from the manufacturers. Select the
Scratch & Dent tab for more information. Our membership in the national retail buying group
INTERCOUNTY enables us to purchase items for less than the big box stores pay. We are able to pass
those savings on to our customers. Most customers save anywhere from 20-50% off the regular price.
Our customers include individual homeowners, landlords, real estate developers, property managers,
state and local agencies, and many other small businesses. Just ask any one of our customers why they
shop here and most will tell you it’s more than just our prices. The prices may bring people in the door,
but it’s the service environment with salespeople who tell the truth and stick by what they say.
Because of our history as being a great appliance store with the best prices and customer service, we
have been featured in many articles and publications over the years, including:
- Chronical (WCVB Channel 5)
- Mr. Cheaps, the Boston Globe Bestseller
- Never Pay Retail
- The Patriot Ledger’s Reflection
- Patriot Ledger Business Section
